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Frequently Asked Questions
General
What is all included when I purchase a tent?
What is all included when I purchase a tent?
When you purchase a tent with Commercial Tent Supply, it includes most everything needed to set up the tent. This includes the top, frame components, anchoring straps, J-stakes, and tent stakes. It does not include any sidewalls, gutters, water barrels, concrete ballasts. You can also take a look at our size specific Tent Packing List to see everything that is included.
How do I set-up and take-down a high peak tent?
How do I set-up and take-down a high peak tent?
For high peak tent set-up and take-down instructions, you can either refer to our Tent Product Manuals found on each High Peak Tent product page OR click here to watch our "How-To" Videos.
I am brand new or looking to get started in the Party/Event Rental Business. Where should I start?
I am brand new or looking to get started in the Party/Event Rental Business. Where should I start?
Commercial Tent Supply by BounceWave Inflatable Sales isn't just a supplier. We've been in the inflatable/tent rental business for over 20 years and counting. We're proud to say that we have helped guide HUNDREDS of brand new start ups all over the country to big time success. It is our pleasure to help answer ANY questions you may have about the business. Please give us our team a call any time. We're here for you.
Is it possible to pre-order a product that is not currently in-stock?
Is it possible to pre-order a product that is not currently in-stock?
Absolutely! Give our team a call if you'd like to pre-order a product that is currently not in-stock. You can pre-order a product with a deposit and the remaining balance due when it arrives.
Shipping
How Are Tent Shipments Packaged?
How Are Tent Shipments Packaged?
Our tents are shipped in several different labeled and organized boxes that are all carefully strapped to one pallet.
How long will it take to receive my order?
How long will it take to receive my order?
We typically have your order on the way 1-3 business days after full payment is made. Shipping duration depends on your location. Please feel free to give us a call for shipment tracking.
Pre-Order with just $500 Down today!
Interested in Pre-Ordering a tent that we do not have in stock? Looking for a particular color? Contact Us Today to Pre-Order!